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1. How do I adopt a cat or dog?

We have a low adoption fee of a $1 cash payment, as your expenses will primarily be associated with vaccination, microchip and spay/neuter requirements.

Pick the veterinarian of your choice, and prepay for rabies vaccination, microchipping and spaying/neutering services. 

Bring the invoice in, along with the $1 adoption fee payment.

Dogs/Cats under 6 months: You'll have to sign an agreement to sterilize the animal, but you will be able to take your new friend home the same day.

Dogs/Cats 6 months and older: Animal Services will hold the animal until its veterinarian appointment. You can pick the animal up at the vet's office after the appointment is finished.

More information at our Adoptions/Reclaims page.

2. How do I reclaim my pet from Animal Services?

If your pet ends up at Animal Services, you are subject to a reclaim fee.

Come to the shelter and show some type of proof the animal is yours (pictures, veterinarian receipts). Pick the veterinarian of your choice, and prepay for rabies vaccination, microchipping and spaying/neutering services (or provide proof these services have been provided).

Pay the $40 reclaim fee. 

Animal Services will hold the pet until the appointment. Once the appointment is complete, you can take your pet home from the veterinarian's office. Note: If vaccination, microchipping and spaying/neutering* has already taken place, you may take your pet home from Animal Services.

Every additional reclaim will increase the fee by $20; i.e. $60 for a second reclaim, $80 for a third, etc.

* - Spaying/neutering requirement waived if the pet is registered with the American Kennel Club (AKC) or United Kennel Club (UKC).

See more information at our Adoption/Reclaim page.

3. How can I see animals at the shelter?

Animals available for adoption may be viewed in the kennel area each day beginning at 10 a.m. until the shelter closes for the day. The shelter is located at 705 E. McGaffey.

You can also see animals on our Animal Services Facebook page or 24PetConnect.com/RoswellFoundPets

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1. Is the deposit that I pay refundable?

The deposit you pay is applied to your final invoice and will be credited as a payment.

2. Do you only hold large events?

From one to 2,000 plus, our full service staff can do events of all sizes.  To find out more, please contact our sales team at 575.624.6860.

3. How much does it cost to rent the Roswell Convention Center?

You are in control. Let us know your needs & we will customize your event based on your budget. Contact our sales team at 575.624.6860.

For a full list of rental options and prices.

4. Where do I load and unload for an event?

The southwest corner of the venue is accessible via Ninth Street for exhibitor load-in with a 14x14 overhead door allows direct access to the exhibit hall floor.

5. Is Wi-Fi Free?

Yes! High-speed Wi-Fi access is available for FREE throughout the entire convention center.

6. Can I bring my own alcohol or do I need to hire a liquor caterer?

No, however we provide several bar options to suit your event or wedding party needs.

7. Can I bring my own food?

In-house, onsite food and beverage services will be provided exclusively by the Roswell Convention Center. The team at the Convention Center will work to create customized options that fit the taste and budget of any group. The food and beverage department can create menus to suit your group whether it’s a meeting for 20 or a gala for 800.

8. What is the Roswell Convention Center's date availability as compared to the calendar?

Public events are listed on the calendar of events, private events are not. If you are interested in planning an event or wedding, please contact our sales team at 575-624-6860.

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1. How do I pay my city water bill?

The City of Roswell offers several ways to pay your utility bill including online, by mail, bank draft, after-hour drop off or at the utility billing department. Visit this page for more detailed information.

For more information

2. How do I apply for a job with the City of Roswell?

View employment opportunities here.

The City of Roswell is an equal opportunity employer.

View all open positions within the city

3. My trash didn't get picked up, what should I do now?

If your trash was not picked up on the designated day, contact the sanitation department at 575-624-6746.

Note: The sanitation department alters pickup schedules on weeks with a city-observed holiday.

For more information

4. How do I get a garage sale permit?

Roswell citizens are allowed a garage sale permit once every 90 days. To obtain the permit please visit Code Enforcement, 421 N. Richardson Ave, 575-637-6280.

For more information

5. How can I volunteer?

We're always looking for volunteers who believe in making Roswell a better place. Fill out our volunteer form to get started. Volunteers must be at least 18 and pass a background check.

6. How do I get a new trash can lid?

For a new trash can lid please contact the sanitation department, (575) 624-6746

7. What items does the landfill accept?

The Municipal Landfill accepts common household hazardous wastes (non-commercial) from City residents only. For more details visit the Solid Waste webpage.

For a list of accepted and prohibited items

8. How do I obtain a fence permit?

• If your fence is six feet tall or shorter, please contact Planning and Zoning at 575-637-6223 for a placement permit. 
• If your fence is over six feet tall contact the Code Enforcement Department at 575-637-6280 to obtain a building permit.

More Information

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1. What hours is the Roswell Public Library open?

The Roswell Public Library is open:

• 10 a.m.-7 p.m. Monday through Thursday
• 10 a.m.-6 p.m. Fridays and Saturdays  
• 2 p.m.-6 p.m. Sundays
  
  

We also offer the following:

Library on the Go: a concierge service, 10:00 a.m. to 6:00 p.m. Monday - Saturday.  Call 575-622-7101 to request books, music, DVDs or audio books and please have your library card in hand. Library staff will take your order, retrieve the items, check them out and deliver them to your vehicle on the east side of the Library.

Breeze Way Service: forms and information
Tax Forms and Library Card Application Form

Wi-Fi: available from the Library parking lot 7:00 a.m. to 7:00 p.m. Access information is posted at the Library entrance.

Online Resources: Overdrive, Newspapers, and informational databases are offered online.  Please call the Library at 575-622-7101 for assistance on accessing these services.

2. How do I renew my materials?

You can renew materials by visiting our online catalog, calling the Circulation Desk at 575-622-7101 or using our self-checkout machines.

3. How do I get a library card?

Visit the Roswell Public Library at 301 N. Pennsylvania and fill out the application. A photo identification and proof of residence in Roswell or Chaves County is required. A current driver's license fulfills both categories. See additional accepted forms here. Children under 14 will need a parent or guardian to apply for a card.

4. How can I gain access to the public Internet computers?

If you have a valid library card or technology card you can stop by the Internet sign up desk to reserve a terminal. Non-residents may request a guest pass. Users under the age of 18 will need a parent or guardian permission for Internet access. Use is limited to one sign-in per day.

5. How do l reserve a book?

You can place a hold on an item that is currently held in the library by calling the Reference Desk, going to the Roswell Public Library's online catalog, or stopping by the Reference Desk in person.

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1. Do I need a park permit?

Permits are not required to use a Roswell city park, but are recommended. Citizens with permits will receive priority over those without permits.

2. How far in advance do I need to purchase my permit?

The sooner you get your permit, the better. A couple of weeks to a month is usually adequate time to reserve most areas, but you may want to reserve further in advance if you wish to use the park during a holiday.

3. What are the office hours for the Parks & Recreation Administration office at 1101 W. Fourth Street?

The Parks & Recreation Administration office located at 1101 W. Fourth Street in Cahoon Park is open Monday - Friday, 8 am to 5 pm, and open through lunch.

4. Can I set up a water jolly jump in the park?

Water Jolly Jumps are allowed in select parks. For more information contact the parks department at 575-624-6720.

5. Do you rent equipment?

Parks and Recreation does have a stage and sound equipment for rent. However, we do not rent sporting equipment such as volleyball nets, basketballs, rackets, tables, chairs, etc.

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1. When should 911 be used?

The 911 emergency system is intended for citizens to report serious situations and emergencies that require immediate response from police, fire or medical personnel. To request police response regarding non-emergencies, call 575-624-6770.

2. How do I become a police officer or police service aide?

Information about available positions in RPD, as well as links to apply online, are available at our employment opportunities page.

The City of Roswell is an equal opportunity employer.

Employment Opportunities

3. How do I obtain my background check?

Background checks can be obtained from the RPD Records Department during regular business hours, Monday-Friday, 8 a.m.-5 p.m. 

Background check documentation id $5 if no arrest records are involved.

If arrest records are involved, the cost increases to $10 to cover the cost of additional documentation.

4. What are New Mexico's gun laws?

The state’s Concealed Handgun Carry law is found in sections 29-19-1 through 29-19-15.

Read More.

5. What are New Mexico’s laws regarding weapons and explosives?

Laws regarding weapons and explosives are found in sections 30-7-1 through 30-7-22.

Read more.

6. What must I do if I am involved in a motor-vehicle accident?

Immediately stop your vehicle after the accident. If possible, position your vehicle in a place to reduce obstruction to other motorists.

You must provide your name, address and registration number to others involved in the accident, and show your driver's license if asked. 

If somebody is injured, you must provide "reasonable assistance" to the victim, which can include calling for emergency help or taking the injured to receive medical care.

Any accident "resulting in bodily injury or death of any personal or property damage to an apparent extent of five hundred dollars ($500) or more" must be reported to appropriate law enforcement. 

In the case of minor accidents without injuries, all parties may agree to exchange needed information and go their separate ways without contacting law enforcement. If this option is selected, police reports cannot be filed later and any claims pursuant to the accident must be sought in civil court.

If you damage an unoccupied vehicle while driving, you must attach a note to the damaged vehicle. The note must be legible, affixed in a secure and conspicuous location and include your name and address, the vehicle owner's name and address (if different) and a description of what happened.

7. How do I take care of a traffic ticket?

Municipal Court, located at 420 N. Richardson Ave., handles traffic citations issued by the Roswell Police Department for traffic violations. Fines, if necessary, are paid at the court. The court is open Monday-Thursday from 8 a.m. to noon and 1 to 5 p.m. The court is closed Friday, Saturday and Sunday. The court can be contacted by phone at 575-624-6725.

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1. How do I get a permit for a special event?

Obtaining a permit is easy! Download the Special Events permit form, fill it out, and submit to info@roswell-nm.gov.

2. How do I register my short-term rental?

1. Register your short-term rental property at the City of Roswell's code enforcement office. Fill out the Lodgers’ Tax collection form and short term contact information. Form found here. Pay the non-refundable short-term rental registration fee of $35.
2. Property owner shall provide proof of General Commercial Liability Insurance.
3. If your short-term rental is approved, we will send an approval letter to the property owner or managing agency that includes the STR number, which will be assigned exclusively to your property.
4. Bring your approval letter to the City of Roswell and apply for your business license, there is a separate fee that must be paid. After obtaining your business license, your short term rental will be in compliance.

You will also be required to submit lodgers' tax payments every month. The reporting form and payment are due on the 25th of the month following the month reporting. The reporting form is available here.

Please note that if approved, you will have to renew your short-term rental annually.

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1. Does the Museum offer appraisals?

Museum staff do not provide appraisals, but can provide a list of certified appraisers upon request.

2. How do I donate art or artifacts to the Museum collection?

Please do not drop off prospective donations at the Museum. Instead, send an email to Aubrey Hobart, Curator of Collections and Exhibitions, at a.hobart@roswell-nm.gov. Be sure to describe the object, its provenance (if known), and include images of the work. Once the Museum staff has determined whether the object is appropriate to the collection and mission, you will be contacted about the next steps. Keep in mind that the process can take a couple of months to complete, as all prospective donations require approval from the Museum's Board of Trustees.

3. Can the Museum be rented for special events?

The Museum rents its facilities for special events such as meetings, lectures, birthday parties, and receptions. Fees vary depending upon daytime or evening activities, set up requirements, and location within the Museum complex. For facility rental information, contact the Guest Services Coordinator at 575-624-6744.

4. How much does it cost to visit the museum?

Admission prices range from $7-$10 for adults and children 15 and under are free. Planetarium fees are $3-$5 and may be combined with museum admission for $12. Museum members receive free admission to both the museum and general admission planetarium shows. 

5. How do I make a contribution to the Roswell Museum and Art Center Foundation?

A contribution can be made to the Roswell Museum and Art Center Foundation by calling the office at 575-627-0918 or contacting Executive Director Cindy Torrez at rmacfound@qwestoffice.net. Presently the Foundation is engaged in a fundraising campaign, "Touch the Stars: Teach Bigger," to upgrade our Robert Goddard Planetarium projection system to Digistar 6 technology. Donations can be mailed to the Foundation office at 400 N. Pennsylvania Avenue, Suite 220, Roswell, NM 88201.

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1. What is streaming video?

Streaming video is technology which allows you to view multimedia content over an Internet connection.

2. What format is the streaming video in?

The City of Roswell streams through its YouTube channel.

3. What software do I need to view the streaming video?

The City streams videos through its YouTube channel. YouTube recommends an Internet connection of at least 1 Mbps, the newest version of your preferred browser (Chrome, Firefox, MS Edge or Safari) and an up-to-date operating system (Windows 7+, Mac OS X 10.7+ or Ubuntu 10+). It is also recommended to close other tabs, browsers and programs while streaming and hardwire your Internet connection instead of using a wireless connection.

4. Why does the City provide streaming video?

The City of Roswell provides streaming video to increase citizen accessibility to government meetings and events.