Riding Roswell Transit
- Board the bus at the posted (designated) Bus Stop Sign. Buses stop only at posted stops.
- Make sure you are not out of sight or waiting behind a shelter.
- All buses are equipped with wheelchair lifts or ramps.
- Once buses are in motion, they will not board more passengers.
- Drivers may not delay their departure from a point to wait for a transferring customer.
- Please be alert for your destination. Approximately one half block before your stop, signal the Driver to let you off. If you are unfamiliar with the area ask the Driver to announce your street.
- To signal your stop, call "Next stop, please," to the Driver.
- Check your area so you don't leave anything behind.
- For the safety of everybody aboard, hold on to the handrails or door handles until you clear the door.
Assuring a Pleasant Ride
Our goal is to provide a safe, comfortable commute for all individuals traveling on Roswell Transit buses.
Please Observe the Following Rules
- Stay clear of doorways and stairwells and keep your arms, hands, and head inside the bus. Safety regulations prohibit anyone standing in front of the white line when the bus is in motion. When there are seats available, walking or standing is not allowed while the bus is in motion.
- Drivers will ask you to yield the seats immediately behind them for our senior and disabled customers. The first section of seats are designated to accommodate these customers. Please be courteous and make room for customers needing these spaces.
- With the exception of signaling for your stop, do not talk to or distract the driver while the bus is in motion.
- Arrive at your bus stop 5 minutes early to ensure not missing the bus. It is the passenger's responsibility to be at the bus or bus stop at the time of loading for departure.
- Shirts and shoes are required.
- Children must be removed from strollers and the stroller must be collapsed to fit between the seat and the customer. Non-collapsible strollers are prohibited.
- Children must not be left unattended on buses or at the Bus Station area for any reason.
- Fighting, throwing things, pushing, shouting, rough behavior, driver harassment, and vulgar language are forbidden and are grounds for immediate ejection from the bus.
- Service animals are welcome and are allowed to ride at no additional fare, and must be under the control of the passenger. All other animals must be in a cage with a secured, covered top and will be allowed as long as space is not required for other passengers. If a seat is required for a pet, full adult fare will be charged.
- Schedule times are approximate, due to ever changing situations and conditions of the system.
- Safety regulations prohibit drivers from leaving their seats to assist with packages or any such items.
- Additional policies and procedures of Roswell Transit will periodically be posted in the station lobby and on the buses.
- Used gasoline cans (whether empty or not), car batteries, skateboards, skates (unless placed in a bag or container), tires, or any object too large to fit between passenger seats.
- Cellular phones are permitted as long as their usage does not interfere with the operation of the bus.
- No tricycles, tandem or motorized bicycles can be placed in the bicycle racks or inside the buses.
- No weapons of any kind are allowed on the buses.
If your ride was not satisfactory, download the Roswell Transit Complaint/Comment/Suggestion form.
Lost & Found
If you lose an item on the bus, contact Roswell Transit at 575-624-6766. A Roswell Transit representative will take your report and assist you with recovering any articles which have been found.
Roswell Transit is not responsible for any item left on the buses. Wallets, purses and medication will be given special consideration and an attempt will be made to contact the driver immediately. All other items are subject to daily processing.
City of Roswell 425 N Richardson Roswell, NM 88201
Phone: 575-624-6700 | Email Us