Utilities Department

CHANGES TO YOUR CITY OF ROSWELL WATER UTILITY BILLING REGARDING NEW AND/OR DISCONNECTED CUSTOMERS AND PAST-DUE ACCOUNTS

NEW AND/OR DISCONNECTED CUSTOMERS:
Beginning Dec. 1, 2023, the City of Roswell Water Utility Billing Office will begin performing credit checks on all new water customers to determine the appropriate deposit that will be required of the customer.

This will only affect new customers and/or customers that have had their services disconnected. Customers that have had their services disconnected will have a credit check done to determine an appropriate deposit in order to have their services reconnected.

The credit check will be what is referred to as a “soft credit pull” and the credit check will not have a negative impact on your credit. You may receive a notice from the credit bureau, notifying you of the “soft pull.” The city’s Water Utility Billing Office cannot provide you with a copy of the credit report.

PAST-DUE ACCOUNTS:
Beginning Jan. 1, 2024, the City of Roswell Water Utility Billing Office will begin sending accounts that are delinquent by two months or more to a collection agency for collection. This WILL be reflected on your credit report.

Customers get a delinquency notice when two monthly bills are currently past due. Customers have 14 days to bring the account current before the water is turned off. The customers will have 5 days after their water has been turned off to bring the account current to avoid having the account reported to the collection agency.

WHEN YOU ARE MAKING PAYMENTS ON PAST-DUE ACCOUNTS, PLEASE BRING YOUR PAYMENT INTO THE WATER UTILITY BILLING OFFICE AT 415 N. RICHARDSON DURING OFFICE HOURS, MONDAY – FRIDAY, 8:30 a.m.- 4 p.m.

Annual Water Quality Report

The City of Roswell’s Annual Water Quality Report (Consumer Confidence Report – CCR) is available to the public by clicking here. A copy of the report may be picked up at the Water Maintenance and Transmission office at 300 E. Walnut St. The office can be reached by phone at 575-624-6731.

This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. This report is a snapshot of last year's (2022) water quality. 

We are committed to providing you with information because informed customers are our best allies. Quality on Tap - Our Commitment, Our Profession

Utilities Department Core Values

Customer Service: We measure the quality of our service by our customer's satisfaction. 

Teamwork: We build organizational strength through cooperation and collaboration with others. 

Commitment: Day and night, city assets are entrusted to our team and those assets are in good hands. 

Dependability: Our team is true to our word and we keep our promises. 

Quality on Tap. Our Commitment, Our Profession.


View our 2012 Water Master Plan


View our Water Conservation Plan


The Journey of Water in Roswell, NM

Infographic explaining the journey of water in Roswell

Each of our subdivisions: Central Control (Water Production), Water Maintenance and Transmission and Wastewater work together. From pumping the water in the ground, to building the infrastructure of water to travel, to safe treatment we work together so your water is safe and potable. frozen pipe tips

About the department: 

The department is divided into three subdivisions: 

  • Central Control (Water Production)
  • Water Maintenance and Transmission 
  • Wastewater Collection and Treatment 

The department has approximately 65 employees in several different job classifications, including: 

  • Administration
  • Clerical 
  • Skilled craft
  • Certified Water/ Wastewater Operators
  • Meter Readers
  • Equipment Operators
  • Maintenance Workers 

Duties of the Department:

The Utilities Department is responsible for the following duties regarding water production/treatment, water distribution, wastewater collection and wastewater treatment facilities: 

  • Design
  • Construction
  • Maintenance 
  • Operation 

Emergency Response

24-hour utility emergency response is maintained at Central Control (call 575-347-5421), to respond to problems reported by the public and other agencies as well as other major emergencies, such as vehicle accidents, floods, windstorms, and snowstorms. 

Each department also takes regular calls from the public with respect to water and sewer on a daily basis.