Utilities Department

Utilities Department Core Values

Customer Service: We measure the quality of our service by our customer's satisfaction. 

Teamwork: We build organizational strength through cooperation and collaboration with others. 

Commitment: Day and night, city assets are entrusted to our team and those assets are in good hands. 

Dependability: Our team is true to our word and we keep our promises. 

Quality on Tap. Our Commitment, Our Profession.


The Journey of Water in Roswell, NM

Infographic explaining the journey of water in Roswell

Each of our subdivisions: Central Control (Water Production), Water Maintenance and Transmission and Wastewater work together. From pumping the water in the ground, to building the infrastructure of water to travel, to safe treatment we work together so your water is safe and potable. 

About the department: 

The department is divided into three subdivisions: 

  • Central Control (Water Production)
  • Water Maintenance and Transmission 
  • Wastewater Collection and Treatment 

The department has approximately 65 employees in several different job classifications, including: 

  • Administration
  • Clerical 
  • Skilled craft
  • Certified Water/ Wastewater Operators
  • Meter Readers
  • Equipment Operators
  • Maintenance Workers 

Duties of the Department:

The Utilities Department is responsible for the following duties regarding water production/treatment, water distribution, wastewater collection and wastewater treatment facilities: 

  • Design
  • Construction
  • Maintenance 
  • Operation 

Emergency Response

24-hour utility emergency response is maintained at Central Control (call 575-347-5421), to respond to problems reported by the public and other agencies as well as other major emergencies, such as vehicle accidents, floods, windstorms, and snowstorms. 

Each department also takes regular calls from the public with respect to water and sewer on a daily basis.