ADA Eligibility

Fixed-Route Service

FMCTA’s fixed-route service is accessible to persons with disabilities.  Buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus.  Some buses “kneel” to make it easier to board.  Buses have priority seating for persons with disabilities.  Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.

ADA Paratransit Service

FMCTA provides ADA paratransit service for persons whose disability prevents them using the fixed-route service.  The service operates the same days and hours within ¾ of a mile of fixed routes.  Click here to view and print the ADA paratransit guidelines.  Click here to download and print the application form.

Other Accessibility Policies

You may travel with your respirator, concentrator, and portable oxygen.  Service animals are welcome on board buses and vans and in our facilities.  The must be kept under the control of the passenger at all times.  Public information is available in alternative formats upon request.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service.  To make a request, please call us at (575) 624-6766 or email us at a.aragon@roswell-nm.gov.  Please submit requests at least the day before the trip.  Pecos Trails Transit will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint.  Click here for the complaints procedures and form.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you.  Please contact us at (575) 624-6766 or a.aragon@roswell-nm.gov.

Non-Discrimination Notice

  • Pecos Trails Transit operates its programs and services without regard to race, color, national origin, and disability, in accordance with Title VI of the Civil Rights Act and the Americans with Disabilities Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with Pecos Trails Transit System PO Drawer 1838, Roswell, NM 88202. For more information on Pecos Trails civil rights program and the procedures to file a complaint, please call (575)624-6766, email a.aragon@roswell-nm.gov, or visit – our Webb site at roswell-nm.gov.
  • You may also file a complaint with the New Mexico Department of Transportation. For more information on the New Mexico Department of Transportation’s civil rights program, and the procedures to file a complaint, please call 1-800-554-0936 or (505) 470-9668; email linda.ramos@state.nm.dot; or visit our administrative offices at 1590 Pacheco St., Suite A-10, Santa Fe, NM 87505.  For more information, visit www.dot.state.nm.us.
  • A complainant may file a complaint directly with the Federal Transit Administration (FTA), Office of Civil Rights, Attention:  Title VI/ADA Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.  Phone: (202) 366-4043.
  • If information is needed in another language please contact us at (575)624-6766.