Customer Service / Water Billing

Responsibilities


The Utilities Billing Department consists of 13 employees all working together to provide the citizens of Roswell with water services.

Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers’ monthly water usage bills.

This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.

The department also acts as the payment collect point for the city’s water bills and to assist customers on a variety of issues concerning the city’s water system.

Please note:


Current billings may cover a period of more or less than the usual one month. This is a temporary alteration that is necessary during the ongoing Remote Meter Project.  If you have any questions, please contact the billing department at (575) 637-6265.

Annual rate adjustment

The City of Roswell annual water and sewer rate adjustment as established by city ordinance took effect Jan. 1, 2018. This adjustment is based on the Consumer Price Index associated with utility costs. This year’s adjustment was an increase of 3.4 percent. That translates to different dollar amounts for different customers depending on the customer’s meter size and water usage.

The annual adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.